EXCHANGES POLICY

If you believe that Sabz Swimwear products purchased on our website do not fit your needs (subject to normal wear and tear), return your order and coordinate the change. You can return purchases made at sabzswimwear.com within 10 days of receiving your order. All return packages must be sent within the mentioned time. Contact us by our e-mail to contact@sabz.com.pe or our whatsapp +51 998177130. You just have to follow the detailed instructions in this section.

  • - Inform us your number of order, date and you movil phone. 
  • - Items must be unworn and unwashed and must have all tags attached.
  • - tems exchanged must be of equal or greater value. You cannot exchange items online.
  • - If you prefer items in another color, or size, just return the items you don’t like and place a new order contacting us. 
  • - We notify you in case that an item you requested for an exchange is backordered, we will notify you of the possible delay via email. We will  also contact you via email if the item requested for an exchange has been discontinued and we are not able to fulfill your request. you will be issued an SABZ SWIMWEAR Merchandise Card.
  • - The SABZ SWIMWEAR Merchandise card is valid within 90 days of creation date.
  • - Any product purchased with a discount is considered final sale and cannot be exchanged.
  • - The exchange of items will be subject to inventory availability at the time of the change.


RETURN POLICY

You can return your SABZ Swimwear purchase made in our online store, within 10 days from the date of receipt of the package and coordinate a change of it for another product. Changes of size or article can be made in own stores, as long as the terms and conditions that are mentioned in the previous paragraph.

  • - SABZ SWIMWEAR will not be held responsible for item(s) lost or damaged in transit.
  • - If the return is made outside this period or the item has been used, damaged or is not shipped in its original packaging, SABZ Swimwear can not accept the return.
  • - Returns of clothing will only be accepted if the original labeling has not been removed.
  • - If we receive merchandise in that condition it will be returned to you at your expense.
  • - We reserve the right to refuse service to anyone who, in our opinion, makes excessive returns or exchanges.
  • - The exchange items will not be sent until the returned item is received and approved it previously. 
  • - We notify you by mail in case an item you requested for an exchange is backordered, we will notify you of the possible delay via email.
  • - We will also contact you via email if the item requested for an exchange has been discontinued and we are not able to fulfill your request. 
  • - Returns for exchanges must be addressed to: ARDIMO SRL - 1041 General Mendiburu St. 2nd floor - Miraflores, Lima Perú




SHIPPING COSTS

  • - Shipping and handling costs are not refundable.
  • - The following shipping costs as changes of products will have a normal cost of $30 by each shipping.  


DAMAGED OR DEFECTIVE PRODUCTS

For SABZ Swimwear, quality is essential. We thoroughly check all our products under real conditions to make sure they are fully capable of supporting the uses for which they were designed. It is extremely rare that our products are damaged or defective.The term that a customer has to submit and that the return for defective product is 7 calendar days from the date of purchase, provided that the age of the product is not equal to or greater than 3 seasons past.

The quality control department of SABZ Swimwear will inspect the returned products; If the damage is the result of a manufacturing defect or if the product does not meet the factory specifications, a product change will be made to one in a good condition. In case the articles have not passed the quality control, these will be sent to the offices of SABZ Swimwear. The call center will coordinate with the customers to receive the payment of the shipping cost before sending the product.If the problem is due to reasons other than the quality of the material or the assembly process, we will return the original product and no changes will be made.

Sorry you have received a faulty item! So we can get this sorted, please contact our Customer Services with a picture of the faulty item and your order number.

We do not reimburse products:

  • If they have not been obtained at sabzswimwear.com If they have been damaged by misuse or negligence (exposure to chemicals, caustic substances, open flame source, a lot of heat, sharp objects, etc.)
  • If they have been damaged by misuse or by activities other than the intended purpose The useful life of any SABZ Swimwear product depends on the particular use made of it, the conditions of use and the characteristic wear patterns of the user. SABZ Swimwear products damaged by normal wear and tear or that have exceeded the reasonable life of the product will not be replaced. Our customer service is available to help you with your return process. Do not hesitate to contact us to make any questions or comments.
  • Any question contact us by mail to  contact@sabz.com.pe or our whatsapp +51 998177130.


REFUND SABZ

No refunds are issued.