RETURNS, CHANGES AND REFUNDS SABZ

If you are not completely satisfied with your order, our satisfaction guarantee will ensure that you receive a refund. You just have to follow the detailed instructions in this section.


OUR GUARANTEE WITH YOU

Our satisfaction guarantee is unconditional. If you believe that Sabz Swimwear products purchased on our website do not meet your needs (subject to normal wear and tear), return your order and you will receive a refund. So that you are 100% satisfied, you can return the purchases made at sabzswimwear.com within 10 business days. All return packages must be sent with our logistics provider. The indicated in this section does not modify the terms and conditions of our retraction policy.


RETURN POLICY

You can return your SABZ Swimwear purchase made in our online store, within 10 days from the date of receipt of the package and we will refund the total price. If the return is made outside this period or the item has been used, damaged or is not shipped in its original packaging, SABZ Swimwear can not accept the return and can not refund the payment. Returns of clothing will only be accepted if the original labeling has not been removed.


SHIPPING COLLECTION

The shipping cost will not be reimbursed for all minor purchases S / .200.


CHANGE POLICY

Changes of size or article can be made in own stores, as long as the terms and conditions that are mentioned here are complied with.


DAMAGED OR DEFECTIVE PRODUCTS

For SABZ Swimwear, quality is essential. We thoroughly check all our products under real conditions to make sure they are fully capable of supporting the uses for which they were designed. It is extremely rare that our products are damaged or defective.

The term that a customer has to submit and that the return for defective product is 7 calendar days from the date of purchase, provided that the age of the product is not equal to or greater than 3 seasons past.

The quality control department of SABZ Swimwear will inspect the returned products; If the damage is the result of a manufacturing defect or if the product does not meet the factory specifications, the price of the product will be reimbursed. We promise to reimburse the entire price of the defective products.

In case the articles have not passed the quality control, these will be sent to the offices of SABZ Swimwear. The call center will notify customers to come and pick them up.

If the problem is due to reasons other than the quality of the material or the assembly process, we will return the original product and the money will not be refunded.

We do not reimburse products:

  • If they have not been obtained at sabzswimwear.com If they have been damaged by misuse or negligence (exposure to chemicals, caustic substances, open flame source, a lot of heat, sharp objects, etc.)
  • If they have been damaged by misuse or by activities other than the intended purpose The useful life of any SABZ Swimwear product depends on the particular use made of it, the conditions of use and the characteristic wear patterns of the user. SABZ Swimwear products damaged by normal wear and tear or that have exceeded the reasonable life of the product will not be replaced. Our customer service is available to help you with your return process. Do not hesitate to contact us to make any questions or comments. Call us at 998177130 from Monday to Friday from 10am to 7pm and Saturdays from 1030am to 130am, send us an e-mail to contact@sabzswimwear.com.

PRODUCT RETURN INSTRUCTIONS

To return a product, follow these instructions:

  • Register your claim if your request is authorized, we will indicate the day of collection of the product. Make sure you deliver the items in their original packaging and that all items of swimwear have the original labels.
  • Before registering your claim on the web, make sure you have the following information at hand:
    • Order number
    • Order date
    • Transfer address
    • Phone number
    • Photo of Ballot or invoice as appropriate

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